Privacy Policy & Cookie Notice

1. Who we are

Bayline Pools (Pty) Ltd ("BayLine Pools", "we", "us", "our") is a swimming pool installation, repair and maintenance company registered in South Africa, operating from Jeffreys Bay and St Francis Bay in the Eastern Cape. Our website address is www.baylinepools.co.za.

This policy explains how we collect, use and protect any personal information you provide to us, and how we use cookies on this website. It is governed by the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. What information we collect

We may collect the following personal information:

• Contact form submissions — your name, email address, phone number and message when you use our contact form or request a quote.
• Email correspondence — any information contained in emails you send to us.
• Usage data — anonymised data about how visitors use this website (pages visited, time on page, referring source) via Google Analytics.

We do not collect sensitive personal information (as defined by POPIA) and we do not store payment card details.

3. How we use your information

Information you provide is used only to:

• Respond to your enquiry or quote request.
• Send information you have specifically requested.
• Improve our website and services based on anonymised usage data.

We will not sell, rent or share your personal information with third parties for marketing purposes. We will not contact you with unsolicited communications.

4. How long we keep your data

Contact form enquiries are retained for as long as necessary to fulfil your request and for a reasonable period thereafter in case of follow-up. You may request deletion of your data at any time by contacting us.

5. Cookies

A cookie is a small text file stored on your device by your browser. This website uses the following cookies:

You can disable cookies in your browser settings at any time. Disabling cookies may affect your experience on some websites, but will not impact the functionality of this site.

6. Third-party services

This website uses the following third-party services which may set their own cookies:

• Google Analytics — website usage statistics. Data is anonymised and processed under Google's privacy policy.
• Google Maps — embedded maps on our contact page. Subject to Google's privacy policy.

7. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to the processing of your information.

To exercise any of these rights, please contact us using the details below.

8. Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss or misuse. Our website is served over HTTPS (encrypted connection).

9. Contact us

For any privacy-related queries, to exercise your POPIA rights, or to request deletion of your data, please contact: